How to Register an SSGC Complaint Online: A Step-by-Step Guide

If you’re facing issues with your Sui Southern Gas Company (SSGC) services, registering a complaint online is the most efficient way to resolve your concerns. This guide will walk you through the entire process, ensuring that you can register your complaint quickly and effectively. Whether you’re dealing with billing issues, gas supply problems, or any other service-related matters, filing an SSGC complaint online offers a convenient solution.

Why Register an SSGC Complaint Online?

Before we dive into the process, let’s understand why registering an SSGC complaint online is beneficial. Online complaints are not only quick and easy, but they also allow you to track your complaint status without the need for visiting an SSGC office in person. Moreover, the online process ensures that your complaint reaches the relevant department directly, reducing the time taken to resolve your issue.

Step 1: Visit the Official SSGC Website

The first step to register your complaint is to visit the official SSGC website. Once you’re on the homepage, navigate to the “Customer Service” or “Complaints” section, usually found in the main menu. This section is dedicated to addressing customer issues, ranging from billing disputes to service interruptions.

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Step 2: Access the Complaint Form

Once you’re in the “Complaints” section, look for the option to “Register a Complaint” or “File a Complaint.” Clicking on this link will direct you to the SSGC complaint form. This form is crucial because it gathers all the necessary information to address your issue efficiently.

Step 3: Fill Out the SSGC Complaint Form

The complaint form requires a few key details to ensure your issue is correctly filed. Here’s what you’ll need to provide:

• Customer Number: This is your unique identifier with SSGC and can be found on your gas bill.
• Meter Number: Locate this number on your gas meter; it’s essential for identifying your account.
• Personal Information: You’ll need to provide your full name, address, contact number, and email address. This information helps SSGC keep you informed about the progress of your complaint.
• Issue Description: Clearly explain the problem you’re facing. Whether it’s related to billing errors, gas leakage, low gas pressure, or other issues, providing a detailed description will help SSGC resolve the issue more effectively.

Make sure all your information is accurate before submitting the form.

Step 4: Submit Your Complaint

Once you’ve filled in all the necessary fields, double-check the information to ensure accuracy. After everything is in order, click on the “Submit” button. Your complaint will then be sent to SSGC’s customer service team for review.

Step 5: Receive Confirmation and Complaint Number

After submitting your complaint, you should receive a confirmation email or on-screen message with a unique complaint number. This number is crucial, as you’ll need it to follow up on the status of your complaint. Make sure to save or note down the complaint number for future reference.

Step 6: Follow-Up on Your Complaint

SSGC typically addresses complaints within a few business days, depending on the complexity of the issue. To check the status of your complaint, you can:

• Visit the SSGC website and use the “Track Complaint” feature (if available).
• Contact SSGC’s customer service helpline with your complaint number.
• Use their WhatsApp complaint service by messaging their Karachi helpline at 0320-6868915 or 0320-6868916.

Alternative Methods to Register an SSGC Complaint

While registering a complaint online is the most efficient method, there are other ways to file a complaint if you prefer a more personal approach:

• Phone: You can contact the SSGC helpline by dialing (+9221) 9902 1000. For region-specific complaints, here are a few helpful contact numbers:
  • Larkana: 0741-45777
  • Sukkur: 0323-8213274
  • Karachi: (+9221) 9902 1000
• WhatsApp: SSGC has introduced a WhatsApp service for complaint registration. You can send a message with your complaint to 0320-6868915 or 0320-6868916.
• Email: You can also send an email to SSGC’s customer service, attaching any relevant documents like your gas bill or previous correspondence. For regional complaints, contact the focal persons, such as:
  • Hyderabad: [email protected]
  • Sukkur: [email protected]

FAQs

Additional Support Options

If you need immediate assistance or would like to escalate your complaint, you can reach out to SSGC’s regional focal persons or contact their head office directly. Here are a few key contacts for quick support:

• Dr. Fiaz Qureshi, Head Office: 021-99231576, [email protected]
• Hyderabad Region: Mr. Ishtiaq Ahmed, 022-9200748, [email protected]
• Sukkur Region: Mr. Noorullah Pechuho, 0322-2225983, [email protected]

Conclusion

Filing an SSGC complaint online is a simple and efficient way to resolve issues with your gas service. Whether it’s a billing issue, gas supply problem, or any other concern, following the steps outlined in this guide will help you register your complaint swiftly. With additional contact methods such as phone, WhatsApp, and email, you can be confident that your issue will be addressed promptly.